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Feedback
At Star Residential Care, we’re dedicated to providing top-quality care and ensuring the needs of our clients are not only met, but exceeded. We genuinely value your feedback – whether it’s a suggestion, compliment, or complaint – because your input helps us improve the services we offer.
We handle all feedback with care, confidentiality, and sensitivity. If you have a concern, we aim to address it as quickly as possible. When needed, we’ll investigate to understand what happened, why it happened, and how we can prevent it in the future. If you share your name and contact details, we’ll keep you updated throughout the process.
You can share feedback, or make a complaint in person at our office, by calling us on 1300 889 359, or by completing and submitting the online form below. Your voice matters to us!
You can view our Feedback Policy here.
