At starresidentialcare.com.au, we are committed to protecting the privacy of our customers and website visitors. We collect and use personal information to provide and improve our services, and we handle all information in accordance with the Australian Privacy Principles.
Please read this Privacy Policy carefully.
Our Role in Your Privacy
This Privacy Policy applies to all customers and visitors of our website.
Our Responsibilities
As the provider of the products and services on this website, we determine how and why your personal information is collected, used and disclosed. We do not sell or rent your personal information to third parties.
Your Responsibilities
- Please read this Privacy Policy together with our Website Terms and Conditions.
- If you provide us with personal information relating to a third party, you confirm that you have the authority to do so and that you consent to our use of that information in accordance with this Privacy Policy.
Types of Information We May Collect
We may collect the following types of information:
- Contact details, including name, address and email address
- Information about the services you purchase
- Information that identifies you, such as your IP address, login details, browser type, time zone, browser plugins, geolocation, and operating system and version
- Information about how you use our website, including pages viewed, links clicked, time spent on pages, and other browsing activity
How We Use Your Information
We may use your information for the purposes for which it was collected and for related purposes, including to:
- Operate our website
- Provide you with products, services and information
- Respond to customer support enquiries
- Improve our website and services
- Conduct market research and request feedback
- Send information about events, products, services or opportunities that may be of interest to you
- Carry out marketing activities, where you have given consent
- Monitor compliance with our Website Terms and Conditions
Disclosure of Information
We may disclose personal information when required to do so by law, regulation or legal process, including a court order, subpoena, warrant or request from a law enforcement agency.
We may also use or disclose personal information where necessary to protect the rights, property or safety of starresidentialcare.com.au, our customers, or third parties.
If there is a change in ownership or control of our business, customer information may be transferred to the new owner under a confidentiality agreement.
Third Parties Who Process Your Data
We may share information with:
- Suppliers and service providers who assist us in operating our business
- Professional and legal advisors
- Law enforcement agencies or government authorities
- Other third parties where you have given consent, or where we are otherwise legally permitted to do so
Cookies and Pixels
A cookie is a small file stored in your web browser that helps websites recognise your preferences and browsing behaviour. Cookies do not give us access to your computer or to personal information such as your name, address, email address or telephone number.
Most browsers automatically accept cookies, but you can change your browser settings to reject cookies. Please note that disabling cookies may affect your ability to use some features of our website.
Our website uses cookies to:
- Analyse website traffic
- Enable social media sharing and liking features
- Improve the website visitor experience
We may also use cookies and pixels to deliver relevant advertisements through third-party services such as Google Ads and Facebook Ads. These ads may appear on our website or on other websites you visit.
Links to Other Websites
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement, approval or sponsorship of those websites.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any website that collects personal information. This Privacy Policy applies only to information collected by our website.
Complaints
If you have any concerns or complaints about how your personal information is handled, please contact us through our Contact Us page.
Governing Law
This Privacy Policy and your use of this website are governed by the laws of Australia.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to ensure it remains current. Any changes will take effect immediately once posted on this website.
We encourage you to review this page regularly. The most recent version will always display the current Effective Date at the top of the policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at [email protected]. We will respond within 2 business days.